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Returns Policy

We want you to be happy with your purchase from DoggieCo. If you have any problems, please get in touch so we can work with you to make it right. We love happy customers.

 

Rest assured, your donation is still happening regardless, our commitment to the DoggieDo scheme is that the rescue dogs still get their food.

 

What items can be returned?

  • Unwanted items - returned within 14 days of receipt, unused and in the original condition and packaging
  • Faulty items - returned within 28 days of receipt

 

What items are non-refundable?

  • Items unsealed (other than to inspect) or without original packaging or where it’s been returned in poor condition
  • Products that contain your personal data or have been manufacturer-registered
  • Free gifts or promotional items
  • Gift vouchers
  • Products which have been opened or their protective seals removed and cannot be returned for hygiene reasons (unless faulty):
    • Pierced earrings
    • Bedding
    • Mattresses

 

Are there any charges for returns?

  • You are responsible for any return shipping charges if the item is not faulty
  • Faulty items are returned free of charge and you will be provided details once you've contacted us

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
  • Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-5 business days

 

How do I return an item?

  • Please contact our customer service we will inform you of the next steps
  • Our returns address may differ for each item, so please contact us before sending any product back to us